McDonald’s has begun testing humanoid robots at one of its locations in Shanghai. Developed by Keenon Robotics, these robots aim to take the restaurant experience to a whole new level. Wearing red McDonald’s uniforms, the robots are not just eye-catching visual elements but also serve as active staff members. The testing process focuses on a new service model designed to enhance the customer experience.

The robots handle tasks such as greeting customers, directing them to tables, and guiding them through the ordering process. Additionally, their duties include serving prepared orders and assisting with table cleanup. This structure is intended to help streamline the flow within the restaurant.

The human role remains intact in critical areas such as food preparation, quality control, and hygiene. Robots, on the other hand, are primarily positioned for in-dining-room interactions and service processes. Whether this model will become widespread will become clear in the coming period, depending on the test results.